Policies and Procedures

At Tisdale Marketing Solutions LLC, we believe that clear communication and structured processes lead to better results. The following policies and procedures ensure a smooth and successful working relationship between our team and our valued clients.

• All potential clients are offered a free 60-minute consultation to assess fit and determine service needs.
   
• Consultations can be scheduled online via our contact form or by calling 918-527-6904.
   

• After consultation, clients will receive a custom proposal outlining services, timelines, deliverables, invoice and pricing.
   
• Work will only begin after both parties have signed a formal agreement and the initial payment or deposit has been received.
   

• Business Hours: Monday–Friday, 9:00 AM to 6:30 PM CST, Saturday, 10:00am to 3:00pm, Closed Sunday
   
• Messages received after hours will be responded to on the next business day.
   

• All official communication must be made via:
   
  • Email
     
  • Scheduled Zoom or phone calls

• Group chat (WhatsApp or text) encrypted
   
• Client project portal (if applicable)
   

• Emails and inquiries are typically responded to within 24 business hours.
   
• Urgent requests should be marked clearly and will be handled as priority when possible.
   

• It is of extreme necessity that all clients participate in an in-depth discovery session (1–3 hours) to provide insight into their business, brand goals, and marketing priorities.
   
• Notes and references collected during this session guide the direction of all deliverables.
   

• Each deliverable includes up to 4 rounds of revisions unless otherwise stated in the agreement.
   
• Feedback must be provided within 3 business days of delivery.
   
• If no response is received, the deliverable may be considered approved and moved to the next phase.
   

• Delays caused by lack of client feedback, meeting cancellations, content or approvals may result in adjusted timelines or rescheduling of services.
   
• Tisdale Marketing Solutions LLC is not responsible for missed deadlines due to late client communication, indecisiveness or incomplete content delivery.
   

• Invoices are given in person or sent electronically and are payable via credit/debit card, ACH, or other approved payment processors.
   
• Standard payment options:
   
  • 100% upfront (for small projects under $1,000)
     
  • 50/50 split (for projects over $1,000)
     
  • Retainer billing (for ongoing monthly services). See your contract.
     

• Payments are due on the date indicated on the invoice.
   
• A 150.00 late fee is added after 3 days past due, then an additional $5/day with a limit of 30 days.
   
• Services may be paused after 14 days of non-payment.
   

• Due to the creative nature of our services, all sales are final once work has commenced.
   
• Refunds and cancellations may only be considered for unused services within 5 business days of contract signing. This is at the discretion of the project manager.

• Please see your individual contract for client based contract modifications, if any.

• Our contracts do not possess project terminations or services clauses due to the multitude of possibilities and pricing of the project being spread out over single or multiple months at a time.
   
• A request for termination of services needs to be submitted to us by email or written letter @ tisdalemarketingsolutions@gmail.com to begin the 60-day cancellation and transition process.

• During this process, the client is responsible for any payments that are accrued based on date of origin of the contract, for a maximum of 60 days. To optimize your spending, please make cancellations on the last day of the month of the current billing cycle.

• Final payments from the client release all intellectual property that has been paid for and approved. It will be delivered at the convenience of the client.

• Your contract or proposal outlines exactly what’s included in your service package. Please review all items to ensure coverage.
   
• Requests outside the agreed scope will be quoted separately and added to a secondary contract or agreement.
   

• Additional meetings, revisions, or design concepts not originally agreed upon may incur additional charges at our hourly rate ($50/hr. or quoted per item).
   

• Clients are responsible for:
   
  • Providing content, brand materials, and feedback on time.
     
  • Reviewing deliverables promptly.
     
  • Ensuring accuracy of information submitted for publication or distribution.
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  • Providing TMSLLC with business integrated information to build content

• Attend all meetings or reschedule as needed within 24 hours of original date.

• Pay for project, monthly or overages promptly to ensure projected work and service.

• Scheduling meetings, founders meetings and consultations with TMSLLC.

• Providing logins and passwords to social media, emails, SEO, and other business related integrations.
   

• SEO is a long-term strategy. We recommend a minimum of 6 months for meaningful results.
   
• Reports will be delivered every 4 months via email, along with a performance summary.
   

• Clients must approve wireframes/designs before development begins.
   
• Final sites are only launched after written client approval and current payment.
   
• Post-launch support is included for 14 days or for the length of your project. Maintenance plans are available separately.
   

• Content calendars are provided monthly for client review and approval.
   
• Two revisions per calendar are included.
   
• Engagement monitoring and analytics reporting are part of ongoing social media packages.
   

• Upon full payment, all original design and content deliverables become the client’s property.
   
• Tisdale Marketing Solutions LLC reserves the right to showcase completed work in its portfolio and marketing materials.
   
• Stock images, fonts, and plugins used in projects may be subject to third-party licensing terms.
   

• We take confidentiality seriously. Any proprietary or sensitive information shared with us will be kept confidential and never sold, shared, or disclosed.
   
• A mutual NDA is available upon request.
   

• Tisdale Marketing Solutions LLC reserves the right to terminate a project if:
   
  • The client violates the terms of agreement and/or doesn't abide by company policies.
     
  • Payments are not received in a timely manner.
     
  • Communication becomes abusive, absent or unprofessional.

• Unrealistic communications (after hours, harassment, etc.)

• Threats to owner, team or facility.

• A death in the company that effects the project 

• Bankruptcy, closing of client business, etc.

• Client requests become unreasonable
   

• Ongoing support is offered only to clients enrolled in a maintenance plan or retainer package.
   
• Maintenance clients receive:
   
  • Monthly website/social media updates
     
  • Bi-weekly updates on project and upcoming work
     
  • Quality Assurance (QA) through emails and text to ensure compatibility and continuity.
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• All project files and communications are stored in a secure online portal.
   
• Clients are responsible for downloading and storing final deliverables after completion.
   
• Portal access may expire 30 days after the project ends unless otherwise agreed.

• Disputes will first be attempted to be resolved amicably via mediation, phone call or email. Immediate cancellations of services will not be honored or considered until a mediation has been scheduled and finalized.
   
• If a resolution cannot be reached, disputes shall be governed by the laws of the State of Oklahoma and settled in a mutually agreed-upon jurisdiction. This is a last resort.
   

By using our website or submitting a form through our site, you agree to:

• Our Privacy Policy
   
• Our Cookie Policy
   
• Our Terms of Use
   

These documents govern the collection and use of your information, and are compliant with GDPR and CCPA requirements. By signing your project contract, you agree to the terms here in the policy and procedures, as well as the custom contract created for you by TMSLLC in its entirety.

These policies are reviewed and updated regularly to reflect our best practices and evolving client needs. Clients will be notified of any major changes in writing. (Last update: 09/13/2024)